How to Respond to Good and Bad Reviews
Use short public replies to thank good reviews, acknowledge bad ones, and report policy violations without starting a fight.
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Use short public replies to thank good reviews, acknowledge bad ones, and report policy violations without starting a fight.
A simple, low-pressure review request works best when the ask is routine: after the job is complete, use the same script every time, and make the link or QR code easy to use.
Customer reviews can become case studies, social posts, website proof, and Google Business Profile updates when they are handled honestly. This guide shows home service teams how to transform real customer language into useful content without inventing proof or exposing customer details.